Return or exchange a sold item

Follow these steps

1. Find the original completed sale in Sales History.
2. Choose the eligible item and quantity to return.
3. Record the return reason, condition and whether it goes back into stock.
4. For a refund, review what was actually paid and what reduces unpaid customer debt.
5. For an immediate exchange, select the replacement product and review the top-up, credit or refund.
6. Obtain any required approval and save; check the linked records.