Selling and customer service
Returns, exchanges and return credit
Handle returned goods without deleting receipts or confusing a refund with today's new sales.
Capabilities
What you can do
- Return eligible quantities against the original sale.
- Record condition, reasons, refund and whether goods go back into stock.
- Exchange a returned item for a different product with top-up or refund.
- Issue a return-credit slip for a replacement on a later day.
- Void eligible completed sales through an auditable reversal.
- Preserve the accounting and stock impact of each action.
Good to know
Refunds in POS do not automatically reverse an external provider's mobile-money transaction.
Learn the workflow
Step-by-step instructions written for business owners and staff.