Works onWeb and native customer-order management
Follow these steps
- Open Customer Orders and inspect the pending order.
- Review customer contact, items, availability and any reservations.
- Confirm the eligible order or reject it with the relevant reason.
- For a retail order, fulfil the confirmed order into the POS sale workflow.
- For a restaurant order, follow the linked preparation workflow when used.
- Check the final status and customer notification.
Important
A submitted order is not yet a completed sale. Customers use public order-status links.